I went to Chicago (it’s a Grinnell thing, you wouldn’t understand) the last week in September. This is what the Greyhound station looked like when I was waiting to head back.

You’d think there would be a clock. Why is there no clock?

Nope. No clock visible from the spot where you charge things. Huh.

Edit: I looked again, turning myself about 120 degrees to the left, and spotted a grayish digital clock over Gates 1 through 12. I suppose that works, but it wasn’t that noticeable and… hey, bus station. People do need to know what time it is!

Here’s the other thing. Sadly, I was unable to snag a clearer photo of this particular design flaw because a rather aggressive police officer told me that “for security” I can’t take pictures there. (It probably is indeed illegal, because the world is still crazy over fake “terrorism,” but what a stupid law.)

Anyway, the other thing I’m trying to show you is visible in this zoomed-in image. Do you see the horizontal panel highlighted by my green rectangle? Okay, those are the express (red) gate numbers. Guess how high off the ground they are.

I don’t know either, but they’re at exactly the same height as the destination signs on the buses themselves. Come on. From across the room I might see that there’s a bus at Gate 15, but I can’t tell where it’s going. They could have raised or lowered the red panel, or left it out entirely.

Clearly, the “user experience” part of this design was not thought out. The architect made something pretty and modern but missed badly on some practical issues.